Shipping policy

Free Shipping Policy

This offer only applies to the lower 48 states AND is not combinable with any other offers or discounts.

Orders will ship via Fed Ex Ground, with a transit time of 3-8 business days.

Orders over 400lbs will ship via a Freight Carrier and are not eligible for free shipping.  Our customer service team will work with you to determine the best shipping option for Freight orders.

HOT WEATHER SHIPPING:

Munchie Mayhem does not refund for melted products.  We recommend you add ice packs to help protect your candy, but even with ice packs, we can not guarantee that candy will not melt.  Typically, ice packs will last for 24 hours.  Please consider having someone available at your delivery location (or deliver to an office) so your package does not sit outside.  Munchie Mayhem does not ship meltable products on Thursdays or Fridays during the summer months.  If necessary, we may contact you to see if you'd like to make changes to your order and/or upgrade to expedite the shipping of your meltable items. 

Where do we ship?

We ship anywhere in the United States, U.S. Territories (including Puerto Rico and the Virgin Islands), and Canada.  Of course, we also ship to APO / FPO addresses.  

If shipping to Canada please be aware that Canadian orders are subject to customs/duties/taxes upon entering Canada and are the responsibility of the recipient. Munchie Mayhem is not responsible for tariffs or fees that may be charged to you by customs. Canadian customers will be contacted directly by the carrier regarding the payment of these fees.  Please note we are not able to ship Jelly Belly products to Canada.

We ship Monday – Friday.  

How long does it take to process an order?

We typically need 48 business hours (Munchie Mayhem is closed on weekends) to pack and ship your order.  There will be exceptions and we cannot guarantee shipping within this time frame. While we strive to ship quickly, we are currently experiencing a higher than expected volume of orders. 

Please note: During the warm summer months, if your order requires ice packs AND is scheduled to ship on a Friday, we will hold your order until Monday in order to reduce the likelihood of your candy sitting on a mail carrier's truck or in a non-temperature controlled environment over the weekend.

Lost / Damaged / Stolen Candy:

Munchie Mayhem cannot be held responsible for candy that is stolen, damaged, or lost since after the candy leaves our warehouse, it is out of our control, and under the responsibility of the mail carrier. All claims must be filed by you with the delivery service when the package is marked delivered by the delivery service. Munchie Mayhem will not honor any claims for items marked delivered by the delivery company. Munchie Mayhem will assist you with claims for packages that are lost by the delivery company but cannot be held responsible for delivery that is not controlled by Munchie Mayhem. During transit, some of your candy may break - this is just the nature of shipping and cannot be controlled by us.  We are not responsible for broken candy. When you open candy that was correctly sent we cannot refund due to the product being exposed.  Munchie Mayhem will not be able to refund you for candy where you provided us an incorrect mailing address or where the package is returned to us marked address unknown or package unclaimed.  Please be sure to send candy where you know you will be able to accept delivery (at your office or home where a household member will be able to accept). Leaving candy on your doorstep without you at home is not a good idea.